Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Graduate Certificate Curriculum design overview - main

Curriculum design overview - main content areas

Units of competency MSMWHS110 Follow emergency response procedures MSMWJ303 Operate a vacuum loading system MSMWHS200 Work safely MSMPER200 Work in accordance with an issued permit * We can develop additional elective units that are not listed on request (Please contact us for further information)

RTO Student Handbooks

Core units BSBCRT511 Develop critical thinking in others BSBFIN501 Manage budgets and financial plans BSBOPS501 Manage business resources BSBSUS511 Develop workplace policies and procedures for sustainability BSBXCM501 Lead communication in the workplace Elective units BSBHRM525 Manage recruitment and onboarding Group A BSBHRM526 Manage payroll Group A BSBOPS502 Manage business operational plans Group A BSBOPS504 Manage business risk Group A BSBPMG430 Undertake project work Group A BSBLDR522 Manage people performance Group B BSBTWK502 Manage team effectiveness Group B If you require RPL Kits with comprehensive benchmarking

select and specify trees AHCBUS514 Negotiate and monitor contracts AHCBUS515 Prepare estimates

Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Graduate Certificate Curriculum design overview - mainOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of